Vacancy: Supervisor Alarm Receiving Center

The Supervisor:

• Coordinates the daily activities of the (Aspirant) Allround Observing Dispatchers scheduled to him/her and is the first point of contact for them.
• Is responsible for the quality of the daily report as well as the incident reports.
• Takes care and has a responsibility for progress when it comes to handling all reports, including the priority: 1 to 5 reports.
• Is the point of contact for the Remote Support, Customer Care and all other external partners who report during the shift.
• Provides the Alarm Receiving Center Coordinator with input during assessment and other interviews in the context of job performance.
• Supervises work discipline and intervenes where necessary.
• Is responsible for a professional shift transfer. He/she ensures that all relevant information is clearly transferred to his/her shift successor.
• Uses remote-controlled observation and communication equipment and supervises the orderly use of the equipment by its assigned employees.
• Assists and handles customer-friendly 'remote' requests from Basic-Fit customers and supervises these activities among the employees in his team.
• Where necessary, handles reports from mobile surveillance teams, which he/she - depending on the remote observations - also calls in and informs for an on-site observation and monitors this work among the employees in his team.
• Registers data and information in the appropriate automated data files and checks on a random basis that these activities are carried out properly by the other employees.

The essence therefore lies on operational progress responsibility for the service where he/she performs and directs the service as designated Supervisor. The 'Supervisor' is therefore primarily the point of contact for the coordinator and management. The Supervisor is in fact the right-hand man of the coordinator.