Supervisor Alarm Receiving Centrale B-Securité vacature 1950x500

Vacancy: Supervisor Alarm Receiving Center

Would you like to work in the most hightech control room of the Netherlands?

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B-Securité is looking for Alarm Receiving Center Supervisors

Securing Basic-Fit sports clubs remotely

Fitness and cardio, you can no longer ignore it in 2022. With 700+ sports clubs spread over five countries, Basic-Fit is the world's fastest growing chain in the sports industry. To keep all sport members and employees safe, an independent organization has been created to remotely secure these sports clubs. In Hoofddorp you will find one of the most beautiful, but above all one of the most  high-tech control rooms. By bringing together high-quality technical infrastructure, knowledge in combination with people, B-Securité knows how to make the difference with 'remote security' time and again. Your safety first.
Where will I work?
Impressie Aspirant Observant Centralist vacature

This is where you will work

With more than 700 sports clubs, spread over the Netherlands, Belgium, Luxembourg, France and Spain, Basic-Fit is one of the fastest growing gym chains worldwide. Therefore the ambition is to expand to 2000 sports clubs in the coming years! To ensure that sport members can move safely and Basic-Fit employees can safely do their work, it was decided in 2018 that these clubs needed state of the art security surveillance by using intelligent (AI) cameras.

B-Securité's Monitoring Alarm Receiving Center (MARC) is equipped with high-quality technology, such as aggression detection, people count in response to COVID-19, unwell detection and high-quality analysis tools. The MARC has been organized as a Business Alarm Center especially for the Basic-Fit security chain. The MARC chain consists of intelligent camera and detection with the latest communication technology. Currently, more than 600 Basis-Fit sports clubs across Europe are connected 'live' by means of a broadband and fast international Fiber network. With this method, the MARC of B-Securité can effectively and efficiently secure the connected Basic-Fit sports clubs, provide service to customers, carry out investigations and project live camera surveillance at the request of Basic-Fit.

What are my duties as a Supervisor?

Respectful, professional and transparent

Those are our core values.

Werken als Aspirant Observant Centralist

About the job

The Supervisor:

  • Coordinates the daily activities of the (Aspirant) Allround Observing Dispatchers scheduled to him/her and is the first point of contact for them.
  • Is responsible for the quality of the daily report as well as the incident reports.
  • Takes care and has a responsibility for progress when it comes to handling all reports, including the priority: 1 to 5 reports.
  • Is the point of contact for the Remote Support, Customer Care and all other external partners who report during the shift.
  • Provides the Alarm Receiving Center Coordinator with input during assessment and other interviews in the context of job performance.
  • Supervises work discipline and intervenes where necessary.
  • Is responsible for a professional shift transfer. He/she ensures that all relevant information is clearly transferred to his/her shift successor.
  • Uses remote-controlled observation and communication equipment and supervises the orderly use of the equipment by its assigned employees.
  • Assists and handles customer-friendly 'remote' requests from Basic-Fit customers and supervises these activities among the employees in his team.
  • Where necessary, handles reports from mobile surveillance teams, which he/she - depending on the remote observations - also calls in and informs for an on-site observation and monitors this work among the employees in his team.
  • Registers data and information in the appropriate automated data files and checks on a random basis that these activities are carried out properly by the other employees.

The essence therefore lies on operational progress responsibility for the service where he/she performs and directs the service as designated Supervisor. The 'Supervisor' is therefore primarily the point of contact for the coordinator and management. The Supervisor is in fact the right-hand man of the coordinator.

What are the demands?

Profile

✅ You have obtained a preparatory vocational secondary education diploma (minimum).

✅ You have managerial/supervisor experience;

✅ Experience within the security sector is a plus, but not necessary;

✅ You master the English language both orally and in writing and have a professional knowledge of the Dutch, French, Spanish OR German language.

✅ You are a team player with a service-oriented and customer-friendly attitude.

✅ You know how to stay calm and make decisions in stressful situations.

✅ You don't mind working days, evenings, nights and weekends.

What do I get in return?

Our promise

  • Salary of € 2,300 to € 2,700 gross (depending on experience and previously acquired competences) per 4 weeks based on 38 hours, excluding irregularity and weekend allowances;
  • Attractive fringe benefits such as a travel allowance;
  • A challenging job in one of the most modern alarm centers in the Netherlands with plenty of opportunities to realize your ambitions;
  • Job-oriented training and courses with all kinds of different options;
  • An open culture where there is room to take ownership and realize your ambitions.
  • Free exercising with Basic-Fit fitness equipment.

Suppose you apply for this job. What happens next?

Bel met B-Securité

Phase 1
Phone acquaintance

You will be called for a first telephone meeting. During this interview, we briefly discuss your motivation for your application. Is there a match? Then we immediately schedule an online intake!

Skype intake B-Securité

Phase 2

Online intake

During the online intake we talk about your CV, motivation and competencies. We discuss the vacancy and B-Securité in detail. Are we excited on both sides? Then we schedule a personal meeting at B-Securité in Hoofddorp.
Persoonlijk gesprek

Phase 3

Personal interview

In a live personal interview you will get to know B-Securité, the workplace and possibly future colleagues. We will also continue to discuss the position.



Eindgesprek B-Securité

Phase 4
Final interview

During this final interview we look at the details. We discuss the salary, fringe benefits, etc. to make sure you are ready to start.
Aangenomen bij B-Securité

Phase 5
You are hired!

Congratulations! Glad we're going to work together. You will start as Supervisor at B-Securité.

Ready to start your job as Supervisor?

Apply now

Do you have questions? Do not hesitate to contact us!

Bel met B-Securité

By telephone

035 69 46 111

Monday to Friday, 9 a.m. to 5:30 p.m.

Mail naar B-Securité

By e-mail

info@fortressgroup.nl

We usually respond within one business day.

Apply for this job

Are you interested? We would be happy to meet you! Fill in your details below. We will contact you within two working days after submitting your application.